Skills
Do we introduce computers to children?
When should we start the process of introducing children to computers? Is the technology good or evil for the learning process? Joel Josephson from Kindersite Project gives some insight on this topic.
2 years, 3 years, 6, 8, 12, 15, never, when do we start the process of introducing children to computers? Educators, parents, even gray-haired and learned professors cannot agree. The second question that then arises is whether computer based content positively or negatively affects the learning process. I can hear the screams of protest and support in full interactive, multi-media, broadband enhanced detail even as I write. Meanwhile millions of dollars are being spent to bring computers and the Internet to elementary schools around the globe. The only area all agree on, well maybe, is that all students should be taught how to use computers and the Internet eventually. As all will need an understanding of technology to enjoy the products of technology and in many cases within the future work environment. In this article I will try to summarize some of the arguments for and against technology in early education and finally to make a synopsis of how I believe we should address this vital issue. Firstly lets take a look at the arguments for early introduction.
Pros
Future Needs: The use of computers and an understanding of how to use the Internet are already critical to modern society today in manifest directions. These include, the work environment, information gathering for work orpleasure, shopping, communications etc. and if true today, how much moretomorrow. The Office of Occupational Statistics and Employment predicts thatthe computer industry will continue to show the greatest growth of any industry in the USA. According to the Bureau of Labor Statistics (BLS), more than half of all workers used a computer on the job in September 2001. And nearly three-fourths of those workers connected to the Internet or used e-mail.
Early Skills Acquisition: As with all fundamental skills, the earlier the education system allows students to become familiar with technology the greater will be their depth of understanding and effectiveness in using it. It is immaterial to argue that skills acquired today by a five year old will not be relevant later in life because technology will develop beyond comprehension. This is because skills acquired can focus on an understanding of what computers can do rather than just how to interact with today’s computers. In addition, once the initial ground work has been obtained the potential for adaptation to a dynamic system can be incrementally updated in the same way as adults have to adapt to new technology.
Personalization: Computer based content allows a level of individual engagement and interactivity that comparative learning systems fail to deliver. By its nature learning with the computer is a one-on-one experience or at worst, small groups. This alleviates the paradigm of large classes with minimal personal intervention.
Learning Levels: Computers allow users to individualize their speed of attainment to suite their personal needs and capabilities. The speedy are not held back and those that need greater repetition are not passed over. Additionally special groupings can be more easily and effectively catered for.
Wide Distribution of Quality Teaching: Computer based learning allows the maximum effectiveness and distribution of the best quality teaching and content. A great teacher is not limited by the classroom but can reach out across the Internet to thousands either through building digital lessons or distance learning software and programs. Most distance learning systems today can be configured as live broadcasts with high levels of interactivity with the teacher. Now, here are the equally strong arguments against.
Con’s
Accessibility and Suitability: If an individual does not have access to a computer or does not understand the content through a language deficiency or cultural differences, they will be relegated to the digitally divided, 44 million at the last count just in the USA according to Professor Howard Besser, The Next Digital Divides.
Interfering with Natural Development: Young children should be utilizingtheir natural propensity for physically based activity rather than be ‘stuck’ infront of a computer. They already spend damaging amounts of time glued to televisions, as researchers have discovered, that impairs development. Our children, the Surgeon General warns, are the most sedentary generation ever.
Lack of Depth: Computer based content is a long way from offering the depth, flexibility and tried and tested results that a trained, dedicated and experienced teacher can offer children. In addition, the interaction with a sophisticated adult allows critical advanced vocabulary and personalization skills.
Quality of Content: Most digital content is overly simplistic in its structure. For example, a sum can only be wrong or right. The content will not explain to the student why the sum was wrong. A real teacher will mark a piece of work and offer the essential logic reasoning for the decision that will enable the student to gain a fundamental understanding of the system behind what constitutes correct/incorrect.
Health Hazards: Computers pose health hazards to children. The risks include repetitive stress injuries, eyestrain, obesity, social isolation, and, forsome, long-term physical, emotional, or intellectual developmental damage.
Safety: Children must be protected from the dangers of the Internet, stalkers, adult content, hate and violence. Filtering software is notoriously inefficient.
By no means am I attempting to articulate all the arguments or cover them inreal depth but just to raise some of the issues we all face. In my opinion both the Pros and Cons are very strong arguments all of which need serious consideration and answers.
Now to put this in to an importance perspective, digital technology is invading virtually every aspect of modern society and its impact is becoming fundamental to how we work, play and learn. Technology within education also has a huge role to play but its’ effectiveness and impact has not been studied in the depth and breadth that such a fundamental development requires.
In the work environment, mistakes in the use of technology are paid for inmonetary terms. How much less can we afford to make mistakes with introducing technology to our children, mistakes made here cost far more than damaged business, with education we are talking damaged lives. At the moment we just seem to be ‘throwing’ computers and the Internet at teachers and children, as I state above, without any real understanding of what we are actually doing to the children or should I call them ‘guinea pigs’.
The logic seems to be, at least on the governmental level, that we cannot afford for the coming generation not to be computer enabled, as this ability will be critical for a country to be economically competitive. In fact every country is being driven to ensure it’s digital competitiveness. At a governmental level this logic is difficult to fault but it is our job as educators and parents to ensure thatthe effectiveness of the headlong plunge is in the best interests of all the children.
My opinion is that large-scale research in to the issues needs to be carried out. Not on the scale of a few dozen subjects over weeks as many examples of current research do, but thousands or even tens of thousands of subjects over years.
These subjects need to be from 2 years to 8 years old. They need to bewidely dispersed geographically. Come from all levels of the social andattainment spectrum. In fact technology and the Internet is a perfect platform to carry out this type of research. I founded the Internet based Kindersite Project to enable researchers to accomplish this type of wide-scale program.
I believe that only significant research that studies thousands of subjectchildren over a long-term, years probably, will allow the educational community to really gain full and meaningful answers to the questions such as:
- Does the early introduction of digital content positively or negatively affectyoung children?
- What should be the parameters of the introduction (if any)?
- What content types should be employed within the introductory process?
- What constitutes 'good' or 'bad' content and why?
- What parameters define 'good' or 'bad' content?
As a result of sustained and profound research, guidelines should be drawn. These guidelines should offer teachers and parents tried and tested parameters for the use of computers for their children at each age level. It should include areas such as; how long should a child use a computer over a period, maximum and minimum attainment levels to be expected for each age group based on set proficiency standards, how digital content should be integrated in to standard lesson plans in a similar way that other media isused.
Most importantly, set standards for educational content providers must be laid down that they must adhere to if they wish to produce educational content utilizable by educationalists.
In addition all young childrens’ content, educational or leisure should be labeled with its appropriateness for each age group. These standards should be defined by the research.
In conclusion, it is fairly obvious that computer based educational content is becoming a feature of schools, whether we like it or not. In the home we see increasing evidence that even the smallest children are gaining access to computers either with parents or through watching older siblings. It is unreasonable to expect to turn back the clock and bar children below a certain age from computers, this is unenforceable and ineffective.
It is our duty to ensure that clear usage standards are set, content guidelines are drawn and sites rated at a governmental level so that children, parents, caregivers and educators have a clear and safe basis for using computers and the Internet with their charges. Anything less is an abrogation of all our responsibility.
e-Learning – a diver of European Competitiveness
eLearning emerged a couple of years ago when the term e-Business described the transformation of business processes with the application of ICT. In this sense eLearning was describing the transformation of learning processes and approaches using ICT and digital media. Yet, in the early days eLearning was mainly focused on traditional formal education and training processes, leveraging technology to implement incremental steps in existing processes, in most cases without transformation.
Fast forwarding to today’s situation – this perspective has changed. eLearning is no longer confined to formal education and training. It has widened its scope in the realm of informal learning. Technology has helped to permeate and dissolve the border lines between learning and doing and is giving us new means to enhance our learning every day – without taking a formal course. Most of the learning we do is actually informal – as we work in our professional roles, in teams, in groups of students, on projects, when accessing experts or searching for essential information on the Web.
Today the term “convergence” describes well what is happening on various levels – convergence of different disciplines – such as online learning, knowledge management and collaboration. This convergence is driven and enabled by the digital convergence of media and information services, networks and devices. From a user’s perspective this means that we can increasingly access information, learning resources and people from a single user interface, leveraging converged technologies. eLearning has the potential to deliver dramatic benefits for society by increasing the speed and degree of dissemination of knowledge, by facilitating knowledge and skills acquisition, by providing flexible learning opportunities for students and citizens, personalising learning and by creating new collaborative learning opportunities. eLearning is an efficient and cost effective tool for fostering workforce development, it can lead to cost savings through better utilisation of a user’s time, efficiencies in personnel resources in institutions providing education and training as well as reductions in physical requirements. In this sense eLearning is becoming the underlying enabler of our Knowledge society and a key lever for European competitiveness.
Taking into account this broad definition of eLearning the European eLearning Industry Group (eLIG) has clear recommendations about what should be done to support the progression of Europe to become the most competitive knowledge economy in the world.
Infrastructure
All too often we hear that infrastructure is not an issue any more. Here again – the definition may get in our way. Infrastructure is a broad set of capabilities to enable the users to leverage the technology for what they want to achieve. It ranges from networks, to portals and learning environments with search, collaboration and various content technologies included. As an example – the roll-out of broadband has been going well and is accelerating. However, thinking about rich content, we are far from having reached the penetration levels required to make rich media based learning available to large parts of the population. The European Commission and the national Governments cannot become complacent in this field and needs to keep the pressure up– the next generation broadband will bring the full benefits required for rich media based, highly interactive learning. In a recent survey on e-readiness conducted by the Economist Intelligence Unit it was clearly demonstrated that countries where broadband has become a national development priority (in particular the Scandinavian Countries) are becoming convergence leaders. ICT infrastructure is sparking a virtuous circle – increased usage shifts more actors towards building technologies and businesses to exploit the capabilities of the Internet.
To ensure that technology serves the best interests of the community and gives room to ever increasing innovation additional infrastructure related elements have to be kept in mind which eLIG strongly recommends should be supported by policy measures and action programs.
The proper implementation of open ICT and eLearning Standards is essential to foster the wide deployment of eLearning solutions. In order to create an interactive, interoperable learning environment for all, eLearning tools and services should be based upon open standards. Too often eLearning solutions ‘’lock-in’’ users to single vendor solutions. Deployment of an interoperable eLearning technology architecture based on open standards and proper implementation of open standards need to be high on the eLearning strategy and need to be reflected in the public procurement standards within the European Community and benchmarked accordingly.
Security is becoming a major concern with systems pervading our work and our lives. A quality infrastructure must also take into account – such as focus on secure web servers.
Content
Increasing focus must be placed on the development of high quality, cross-media and cross platform digital content. The European content industry faces a particular challenge, given the multi-lingualism and the fragmentation of the European content market. However, on the other hand the cultural diversity and richness is one of Europe’s core strengths.
The eLIG has developed 10 recommendations, that were handed over to Commissioner Reding in a recent meeting. This manifesto of 10 Golden Rules to develop the European Digital Content Industry is being published at this conference and available at the eLIG stand.
I would like to focus on 3 specific items from this manifesto.
First – the current investment levels to jump-start the European digital content industries and in particular the education publishers are insufficient, given the complexities of the transition from traditional publishing into online publishing. Moreover, digital publishing itself is currently facing disruptive technological changes in its design and production processes with multilingual and multiformat content management technologies publishers need to learn how to adapt and implement.
Second - clear public sector policies should be established to enable the content industry to deploy adequate business models to provide high quality educational content in a sustainable manner. These include appropriate funding and licensing conditions and incentives to invest in digital resources. We are concerned that in the area of digital rights management (DRM) and intellectual property rights (IPR) there are currently grey areas left open exposing the investment of the content industries. The content market will potentially bifurcate – into a low-value low-cost segment with content designed by qualified amateurs and a high-quality segment with high standard editorial content. The establishment of quality standards and quality assurance across Europe for high quality pedagogical content will be essential.
Third – there is a unique opportunity to leverage eLearning to further the idea of a European Community - that is to create a core of a common European content for education institutions. Personal skills areas which are currently not widely covered might be selected for this. Understanding the differences and the commonalities of European country cultures could be a compelling subject, helping to reinforce the European cultural cohesion. This development of a common core European content should be examined based on a broad public private partnership with the publishing industry in Europe.
Services
After the initial hype surrounding eLearning we see things moving in a much more pragmatic and “down-to-earth” manner. However, it is still early days – we have not yet been able to leverage the transformational power of eLearning on a broad scale. The innovation challenge in eLearning is moving from technology to the application side i.e. how we can use technologies to better acquire, create, and distribute relevant knowledge. The complexity of today’s environment does not allow us to predict user behavior with regard to new technologies, it needs to be explored in practice. Launching experiments and learning from those is a way to address this challenge. Hence research focus and investment must increasingly be pointed to innovation in the application of knowledge and content technologies.
Targeted measures have to be taken which prepare the ground for future broad based deployment. We see the investment in large scale demonstrator projects and test beds as a promising way to achieve this and would like to see this as a priority in the future research and innovation framework programs. These projects could not only provide real time validation and verification on advanced knowledge and learning services, but would also be a living labs where new services could be developed and enhanced in a real life environment.
Let me close with the following observation:
A competitive knowledge society needs mobility, flexibility and adaptability with regard to skills of its citizens. Changing market conditions require changes in skills as knowledge workers move through different careers throughout their lifetime. eLearning has the potential to provide the underlying capabilities to make lifelong learning a reality.
In support of increased workforce flexibility and adaptability the European Union and national Governments should support new ways of enabling and facilitating the individual in the skills process. It needs a culture change and new alignment of key participants and stakeholders.
Technology should ultimately become an underlying “utility” that anybody can tap into. Once we are less preoccupied with technology, we have more room to deal with the real challenges – i.e. transformation and change management challenges must be actively addressed by all stakeholders – be it schools, Universities, vocational learning bodies, SMEs, corporations and Governments. The networking paradigm applies to the physical infrastructure as well as to intellectual infrastructure. Connecting the minds and connecting with content will support a dramatic progress in productivity of knowledge and help Europe to reach the Lisbon targets.
For further information about the European eLearning Industry Group and for a copy of our recommendations please consult our elig website or contact the Secretariat at +322 5030419.
1. MAKING LISBON A REALITY
Contribution by the eLearning Industry Group to the mid-term review of the Lisbon Agenda
2. The 2005 e-readiness rankings
A white paper from the Economist Intelligence Unit
3. i2010: Fostering European eLearning Content to Make Lisbon Target a Reality
"German students will spend their afternoons learning through new technologies"
At present, the majority of German schools are only open until midday, but they are soon to remain open until 5 pm. Students will spend more time learning in school, and the German government wants them to do so for the most part through internet and new media. The final decision depends on each federal Land, but the general trend is moving in this direction.
We spoke to Ursula Esser, Head of the International Unit of Schulen ans Netz, an initiative that was launched in 1996 to connect the 34,000 German schools to internet. This objective having nearly been reached, Schulen ans Netz is currently developing a series of innovative pedagogical and didactic programs to help teachers use new technology in daily schoolwork in a critical manner.
How will the extension of school hours be organised?
We want to offer material through internet that the teachers can use with their students in the afternoons. Furthermore, students will not continue in their usual classes, but will join groups divided according to specific topics. For instance, if a student has problems with mathematics or languages, he/she can attend the courses offered in the afternoon on those topics. We want students to spend their afternoons learning through new technologies.
How do you approach teaching students through the ICT?
We have developed the ‘Medien Konzept’ philosophy. This consists in the students making a portfolio of their knowledge in new media, such that if a new teacher walks into the classroom, he/she can see, for instance, that those students have already worked on mathematics with Excel, and for languages, they have used such and such a function of Word. Work with the media can be documented. In addition, students will receive a certificate when they graduate indicating their knowledge of the new technologies.
What type of training on new technologies do you provide to teachers?
The majority of teachers in Germany are slightly older and there is a certain sentiment of rejection of new technologies. At times, students know how to apply the new media better than their teachers and conflicts arise. Many of the teachers rejecting the use of new technologies in their classroom cannot see what value they contribute. Our task is to demonstrate the existence of added value, and that is why we offer the service, Weblotsen (web guides), which consists of having a team of trainers travelling throughout Germany and providing training. In the first phase, they travelled to all German Länder, and now we are especially addressing the ‘multipliers’, which are the school directors, the administrators and information technology teachers, that is, people who can train the remaining teaching staff.
I suppose you also do more specific training...
Yes, we do. For example, we have a workshop that lasts a day or two where teachers learn how eTwinning functions and how to work with internet using portals. We teach them how to create a ‘virtual’ class, how to organise a website and things of this sort. In the second part of the workshop, they reflect on the intercultural aspects of bi-national projects. Furthermore, we have developed the portal, Lehrer Online (www.lehrer-online.de ), with many pedagogical resources for all sorts of schools and subjects.
Do many teachers use the portals of Schulen ans Netz?
Thousands of teachers connect with our portal every day. And we have ascertained that they use our portals from their homes more than from school, which means that schools do not yet offer the facilities they need. There is still not enough equipment at the schools. Germany has a certain level of equipment, but it is not enough. More resources must be invested.
I believe that in Germany, gender issues have been worked on a great deal.
Yes, that’s true. We have created the portal, leanet, designed for female teachers, for women involved in the field of education. The portal motivates them to connect to internet and offers them courses, materials, information in the field of education and an account for their personal electronic mail. We have also created Lizzynet, a portal for women where users can create discussion groups on certain topics or create their own page to introduce themselves personally. These services are used a great deal.
Are schools motivated to create digital content?
In Germany, the number of students is decreasing and the schools have to demonstrate how attractive they are. This situation favours the creation of good websites. Practically all secondary schools have a website where they present their projects and activities. At Schulen ans Netz, we have developed a tool that is very easy to use for schools to create their own websites. It is called Primolo, and it is above all for primary schools.
And what role does the technological aspect play in all of this?
Our concept is that the information technology infrastructure must be outside of schools, so that they need not concern themselves with matters beyond their pedagogical task. We therefore try to have the information technology material located in other places, such as town halls or libraries.
You are the director of the international section of Schulen ans Netz. What do you offer teachers from other countries who are interested in making contacts?
We inform them of contents and educational trends in Germany. We also foster the exchange of ideas, know-how and new initiatives among European countries. It is very important to consider education – or rather learning – as something international, global. Furthermore, Schulen ans Netz is the National Support Service (NSS) of the eTwinning action, and we maintain close contact with the NSSs of other countries to put schools and their teachers in contact with one another. The information on our projects is available in English, French and Spanish.
Trade Union Use of ICT to Support Learning
The concept of lifelong learning is not so new in trade unions. Neither is the use of what we now call information and communications technologies (ICT) to support new ways of learning. Since the Danish Landsorganisationen i Danmark, the Swedish Landsorganisationen i Sverige and the British Trades Union Congress started experimenting with computer conferencing to support distance learning in 1990, there has been a rapid growth in trade union involvement with ICT to support both vocational learning/workforce development and trade union education. Most European confederations and many individual unions now have some level of involvement with technology and learning, and we can start to learn from each others’ approaches and experiences.
Published in 2005, the report “Trade Union use of ICT in support of Learning” was commissioned by the British Trade Union Congress’ Building Opportunities Through Workplace Learning Project, to draw an accurate picture of the scale and types of use of ICT by trade unions in support of learning, either in workforce development or trade union education. The term learning here is understood broadly, to include informal learning as well as more formally organised courses, and whether the learning takes place in workplaces, learning centres or homes. Similarly, the range of ways in which technology might be used is understood broadly, as for example in ‘pure’ e-learning, blended learning and m-learning (mobile learning).
Case Studies: from blended learning to online communities
Six case studies were conducted between June and October 2004 along with an online survey. There are five national case studies from Italy (Confederazione Italiana Sindicati Lavoratori), Germany (Deutscher Gewerkschaftsbund (DGB) Bildungswerk), the Netherlands (Federatie Nederlandse Vakbewegingen), Sweden (Landsorganisationen i Sverige) and the British (Trades Union Congress) and one transnational case study from the European Trade Union College (ETUCO). These cases illustrate some of the diverse ways in which trade unions are approaching the use of ICT to support formal and informal learning, vocational and trade union training, blended learning, organisational and self-paced learning; and national and transnational learning.
The national activities described are varied. CISL in Italy, whose target audience consists mainly of trade union trainers and officers at local and national level, has adopted a blended learning approach which has allowed extended, more in-depth courses to be developed. Blended learning is also the preferred method for DGB-Bildungswerk in Germany where online conferences are being used to extend the learning experience for participants in residential seminars and to support online communities. In the Netherlands, the focus for FNV is on developing the ICT skills of the organisation’s employees and to enhance their capacity to source timely and relevant information and resources.
Lifelong learning and the digital divide are also being addressed in different ways. The LOS in Sweden for example, has a leasing scheme which provides members with PCs, software and internet access to enable easier access to information and learning. The TUC in the UK has developed an extensive workplace learning network through the Trade Union Hub project and is explicitly targeting the widening access agenda by encouraging members with low qualification levels to acquire the basic ICT skills which will allow them access to other flexible learning opportunities.
At the transnational level the range of linguistic and cultural backgrounds renders the situation more complex. ETUCO has attempted to overcome these barriers by developing blended approaches to training which incorporate several languages and different national perspectives on European trade union issues, with varying degrees of success. The emergence of online communities or ‘networks’ as a means of enhancing trade union political influence in Europe and supporting more informal, situated learning is also highlighted in the report.
Key Themes
The case studies reveal a range of approaches towards the use of ICT in trade union learning which reflect a variety of organisational priorities and responses in particular national contexts. Differing industrial relations environments, union cultures, national government policies and initial experiences with ICT in learning are among the factors contributing to this diversity. Despite this however, we have identified eight themes running through the cases:
- Acquisition of basic ICT skills: Recognition that the acquisition of basic ICT skills is an essential first step towards empowering trade union members to access a broader range of both trade union training and vocational learning opportunities. Where unions have taken responsibility for engaging members in ICT skills courses, demand for e-learning appears to be growing. Union ‘branding’ appears to encourage involvement and reach groups and individuals who may not otherwise have had the confidence or inclination to learn, particularly when these opportunities can be accessed directly from the workplace.
- Pedagogies implied: There is a range of pedagogies being applied in the context of ICT, though this generally appears to combine elements of face-to-face and online learning often in ways that enhance rather than replace conventional learning. These include:
- Course-based e-learning where ICT is used to support learning as part of a conventionally conceived time-delimited course. There appears to be a growing conviction that blended learning which combines face-to-face and online phases is more effective.
- Self-paced learning where ICT is used to support the individual learner progressing at their own pace. Here, the emphasis is on multimedia learning resources which may be distributed either online or via CD-ROM
- Situated/organisational learning where ICT is used to support learning-related organisational processes. This approach is frequently, though not exclusively, associated with the concept of community of practice.
- Course-based e-learning where ICT is used to support learning as part of a conventionally conceived time-delimited course. There appears to be a growing conviction that blended learning which combines face-to-face and online phases is more effective.
- Organisational innovation: e-learning is becoming closely involved in organisational innovation in trade unions, and particularly in networked organisational structures. Different types of ‘networks’ are emerging, e.g.
- Course learning networks established during the life of an online or blended mode course. These networks are typically organised around tasks or discussions planned and facilitated by a tutor usually with the aim of achieving one or more specified learning outcomes.
- Online communities of practice in which participants are concerned with doing similar things or which hold similar political mandates. Key elements of communities of practice are that they are self-sustaining and the peer-learning is largely problem-based and informal.
- Virtual teams in which participants with different skills, specialisms or responsibilities are brought together. Virtual teams are often more explicitly task-based than communities of practice.
- Co-ordination networks which aim to collect information as the basis for co-ordinating future actions, for example in European Works Councils.
- Course learning networks established during the life of an online or blended mode course. These networks are typically organised around tasks or discussions planned and facilitated by a tutor usually with the aim of achieving one or more specified learning outcomes.
- New roles: Some new roles are evolving in relation to learning and technology, which itself creates a new demand for training in a range of pedagogic, organisational and technical skills, e.g.
- The union learning representative (ULR) in the UK: the focus of the ULR is to raise awareness of educational opportunities and engage workers locally, and then to provide continuing support and motivation as they proceed with their learning.
- The ‘bare-foot pedagogue’ in Sweden, where union officers who are not education specialists will be trained to identify and support opportunities for learning interventions in unions at the local/workplace level.
- The ‘network animateur’ identified by a transnational ETUCO project, where a member of a network is trained in a range of techniques to support the work of an online community.
- The union learning representative (ULR) in the UK: the focus of the ULR is to raise awareness of educational opportunities and engage workers locally, and then to provide continuing support and motivation as they proceed with their learning.
- Tutors’ needs: Despite these new roles, the role of the tutor remains central and many educators require training in new pedagogies and technologies for learning. As collaboration expands at European level, demand for culturally aware trainers and online facilitators is likely to increase.
- Learners support: the need to prepare and support participants in all forms of e-learning which may require both new technical and study skills. The establishment of learning resource areas within workplaces is one approach highlighted as a longer-term strategy for engaging and supporting learners and encouraging higher participation rates, although negotiating with employers for paid time off for learning is still an important issue.
- Technologies implied: The choice of technologies being used by trade unions in support of learning is pragmatic, and has centred on facilitating text-based communications through conferencing or email. We found no evidence, for example, of use of mobile technologies explicitly built in to learning activities and limited evidence of experiments with, or use of technologies such as videoconferencing. There remains a great potential for exploration of new technologies to support alternative modes of work and learning.
- Sustainability: Financial sustainability of e-learning is an issue for some, particularly where developments have been project based and reliant on external funding, or where new forms of learning intervention might benefit from a more open-ended support from specialist educators. Actively seeking national and European sources of funding may therefore become a more widespread and important area of activity and one which may benefit from a greater collaboration among organisations at both national and European level.
Challenges and Recommendations
This survey has identified three distinct types of training using ICT: a focus on trade union-related education with a target audience of trade union officers and representatives; training related to organisational change, again with an internal audience; and vocational and skills training which primarily targets individual members. Generally, there appears to be a shift away from content-driven to communication-driven learning.
Four groups of challenges are identified:
Training: new methods of learning demand training for tutors, learners and those taking on new roles. This involves increased awareness of the wide range of e-learning methodologies which have been developed. Transnational e-learning will become increasingly important and both tutors and learners need to develop the necessary skills.
Learning, technology & organisational change: learning and technology are increasingly involved in new combinations with organisational change in trade unions. This has wide ranging implications for models of learning and training; appropriate technologies; sustainability of training and the relationship of education departments to other elements of trade union organisation.
Technologies: the use of new technologies has stabilised. New technologies, broader spread of existing technologies and some of the emerging roles of learning and education have led to new possibilities for applying technologies. Fresh evaluations of the potential of novel technologies in new contexts, informed primarily by organisational pedagogic concerns, needs to be reprioritised
Sustainability: in order to sustain innovative types of learning which blur some traditional boundaries, methods need to be developed which can evaluate and demonstrate the value of novel types of e-learning to stakeholders.
Perhaps the most significant finding is the emergence of a range of educational approaches alongside continued training in the use of ICT both for trade union and vocational purposes, and the increasingly close relationship of some of these approaches to the changing needs of trade union organisation.
Rethinking the European ICT Agenda
The Dutch Minister of Economic Affairs, Laurens Jan Brinkhorst, has initiated this report to start the discussion about the future European ICT agenda. PricewaterhouseCoopers is responsible for the content of the report, which presents a list of breakthroughs that the EU may need to achieve our Lisbon-goals.
Management Summary
Europe has set itself the highest target, it wants to become the most competitive and dynamic knowledge-based economy, to have sustained and accelerated economic growth with full employment and a modernised social protection system. But everyone agrees that the Lisbon target are still far away. Structurally, the economic growth rate and worker productivity are lower than in many comparable countries such as the USA. The key technology to stimulate growth in Europe is ICT. Although the ICT developments in the last decade have been spectacular, the potential contribution of ICT to economic growth and the quality of life is still enormous. However, it is necessary to take account of the ICT paradigm of today and proven best practices in an international setting to achieve the best results in the future.
There are several countries that are very successful with their creation and implementation of ICT. The few that were investigated in this study: Korea, India, China, USA and Japan all outperform the EU in many respects. These countries have bold initiatives and dare to improve their position in the field of ICT with proactive industrial policies.
Europe too can be successful. Present policies are very useful but not instrumental enough to enable Europe to catch up with other economic powers. We have to reconsider the present policies to identify the issues that are obstructing further progress and consider further the breakthroughs that could be achieved. In this study we have identified ten of such potential breakthroughs.
Breakthrough 1: Shift the e-Business and e-Government policy from connectivity to taking up complex ICT applications
A crucial condition for more economic growth is a broad deployment and use of ICT by enterprises and public institutions. Therefore the EU needs national strategies that focus on flanking investments in skills and organizational transformation. Special attention is needed for small and medium-sized enterprises.
Breakthrough 2: Standardize ICT environments in Europe to trigger and enable new business
Standardization is a prerequisite for a broad deployment and use of ICT, and will trigger and enable new business. Pan-European interoperable solutions for electronic authentication and electronic payments are needed to boost innovation and economic growth significantly.
Breakthrough 3: Accelerate the introduction of disruptive technologies
The speed with which new technologies are accepted and put to work has a serious impact on economic growth. The EU needs to play a key role by accelerating the introduction of new (disruptive) technologies like smart tags and Voice-over IP.
Breakthrough 4: Realize the vision of 'any content, anytime, anywhere, any platform'
Content is considered an important engine for future economic growth and employment. The EU needs to fuel this engine by realizing the vision of 'any content, anytime, anywhere, any platform' by e.g. introducting multiplatform access for content producers and new digital rights management regimes.
Breakthrough 5: Go for global platform leadership in the ICT industry
An excellent and competitive European ICT industry is a crucial condition for economic growth and employment. The EU needs to define a strategy towards global leadership in specific areas, for example by stimulating a (new) European standards policy (in cooperation with the market) and making an explicit choice for e.g. the future of 3G mobile telecom in Europe.
Breakthrough 6: Develop a strategic response to job migration to low-wage countries
Economic growth and employment can be seriously affected by the accelerated job migration to low-wage countries. The EU needs to develop a strategic response.
Breakthrough 7: Remove barriers for the development of an innovating European electronic communications sector
The electronic communications sector is a proven source for economic growth and employment. The EU needs to anticipate in an early stage the barriers for investments in next generation networks.
Breakthrough 8: Move to a new and flexible model of spectrum allocation
The spectrum is one of the major battlefields for innovation and new business. Modernization of spectrum policies will have a large economic impact. Therefore the EU urgently needs to make its rigid spectrum allocation model flexible.
Breakthrough 9: Enforce real solutions for consumer confidence and security
A crucial condition for a broad deployment and use of ICT by business and consumers is user confidence. Therefore the EU needs to enforce structural solutions for viruses and spam by creating liabilities, give priority to cybercrime within law enforcement and ensure the availability of critical infrastructures.
Breakthrough 10: Shift e-Inclusion policy from 'access for all' to 'skills for all'
A crucial step for a broad deployment and use of ICT by consumers is that Europe's e-Inclusion policy does not only focus on broadband access, but also on the skills Europeans need to participate in the information society. Therefore the EU needs to redefine the current universal service obligation and adopt strategies for improving ICT skills.
More information to continue the debate
More information about the report and the Dutch activities related to this report can be found at the ICTStrategy-eu2004 website.
The European e-Skills 2004 Conference website offer information about e-skills issues, including global sourcing, as well as strategies and best practices to boost e-skills, e-learning, competitiveness and job creation.
The eLearning Industry group (eLIG) has developed several contributions to the eEurope 2005 Action Plan, the future of EU Training programmes and other relevant issues.
ICT Competencies for Children in Primary Education
Therefore we want to commit ourselves simultaneously to both goals. On the one hand, we face the challenge to work on the educational objectives in an efficient and child-centred way. On the other hand, we want to respond adequately to the expectations of society and continuing education with regard to ICT competencies. That is why we are looking for instructive activities that reinforce our education sector in the first place and strengthen this ICT competency at the same time.
Competencies focusing on the learning process
As a consequence, the core of the ICT competencies is embedded in the skills that are inherent in the vision of attainment targets and developmental objectives. They are competencies focusing on the learning process. They enable pupils to use the possibilities of ICT in a functional way so that their own learning process is backed and reinforced. Indeed it is all about ICT as a means for co-operation, independent learning, making differentiated exercises, exchanging information…
For that reason they are explained by or concretised in sub-competencies and classified in a manner that fits in the learning process in the classroom : respectively planning, implementing, monitoring and evaluating. Where they are specific to the core competency, also operating subskills or attitudes are mentioned. These subcompetencies are only important in relation to the core competency to which they belong.
The competencies focusing on the learning process are the core of the ICT competencies in primary education. In this brochure we distinguish two other competency levels apart from those focusing on the learning process.
Technical and operating skills
A second category of ICT competencies encompasses technical and operating skills. Being able to use the computer, the peripheral equipment, the operating system, the software also requires specific knowledge and attitudes. And yet we consistently use the concept of skills. In doing so we want to emphasise that these competencies are different from those focusing on the learning process.
These technical/operating skills are not an objective in themselves in primary education. That is why they are called operating or supportive skills. They are best learned when a practical and constructive application comes up within classroom practice. Thus technical skills are never an aim in themselves. Indeed practice teaches us that many children find it easy to master the procedures to work skilfully with ICT or to explain them to each other. Some children will already have acquired a lot of skills outside the classroom. Therefore, it is not at all our intention to develop a curriculum with technical/operating skills that has to be systematically mastered by all children. We do not opt for an ICT curriculum, but for a vertical integration of ICT across the school.
This integration does not have to start at the same time for all competencies. It is possible that schools only start with the “communication” aspect in the upper years of primary education, while ICT are already used for independent learning and practising in nursery education.
Social and ethical competencies
A third category of ICT competencies contains the social and ethical dimension of the application of ICT. These social and ethical competencies refer to the development of attitudes : to cope in a justified and responsible manner with the new technology. They are about complying with agreements, approaching ICT in a critical way, helping each other in case problems occur… They directly anticipate the impact ICT can have on the development of (learning) children and that is why they are very important. Obviously, these competencies are interwoven with what children do with ICT and are gradually acquired thanks to the permanent effort the teacher engages himself in to draw the children’s attention to them.
These competencies are to be read against the background of primary education, taking into account the potentialities and the limitations related to the age of the children and the material equipment of the average primary school.
It should be stressed that it is not the individual teacher who is accountable for the degree to which ICT is integrated at school. The teaching team draws upon a relational approach to determine how fast the school integrates ICT. This varies from school to school. A high-quality use of ICT stands or falls with a well-considered vision of the impact of ICT as a supportive means to reinforce learning. This is teamwork.
The competency diagram and the core competencies

Competencies focusing on the learning process
1. The pupils can co-operate in a functional way in order to perform a straightforward search assignment by means of ICT.
2. The pupils can represent information multimedially with the aid of ICT.
3. The pupils can learn independently in a ICT supported learning environment.
4. The pupils can collect, process and save information by means of ICT.
5. The pupils can send their own messages and receive messages for their attention with the aid of electronic communication resources.
6. The pupils can practise independently with the support of ICT.
7. The pupils can engage independently in an assignment by using ICT.
Operating skills
8. The pupils have the requisite operating knowledge and skills to be able to use the ICT equipment in relevant contexts.
Social and ethical competencies
9. The pupils use ICT adequately and in a responsible manner.
Competencies focusing on the learning process
1. Co-operating
When I pass by, the children are sitting in front of a computer screen in small groups of four or five. On closer inspection, they are dividing the tasks of an assignment with regard to environmental studies. Some of them propose to look for information in the library. Others suggest that they will find something on the Internet…
Computers in primary education ? Many teachers are afraid of the image of pupils sitting on their own in front of a computer to study, process, practise subject matters independently. Indeed, the computer is an adequate resource for children to set to work individually, at their own pace and level. But children also learn in group, with each other and from each other.
It is all about learning processes that allow pupils to decide jointly how to comply with an assignment. They finish together this assignment, respecting the contribution and the personality of their fellow pupils. From the diagram of ICT competencies it appears that “working together on an assignment” takes a special place in relation to other competencies. They are supportive to and interwoven with other competencies. We have in mind situations in which children consult each other in view of a talk, retrieve or pass on information as a result of a partnership with another school, work on a project in small groups, practise educational software in twos, etc.
The attention paid to co-operation has still another advantage as children have a largely differing starting position with regard to computer use. A lot of children are already very successful in using the computer and their expertise may be very rich and wide-ranging. It would be very regrettable if this expertise were not used. The children – as well as the teachers – can learn from and with each other to use this tool efficiently.
Core competency 1: The pupils can work together in a functional way on a straightforward search assignment with the support of ICT.
Subcompetencies :
Planning
1.1. The pupils are able to jointly decide for which parts of the assignment it would be helpful to use ICT as a tool.
1.2. The pupils can discuss with each other how they will use ICT for working on the assignment and who will take on which tasks.
Implementing
1.3. The pupils can gather and compare information, insights and opinions in a targeted way and process these data into group results.
Monitoring and evaluating
1.4. The pupils can make a provisional assessment of the group’s progress, thereby exchanging and using constructive feedback.
1.5. The pupils can assess the specific benefits of the use of ICT for their co-operation.
Specific attitudes
1.6. The pupils respect each other’s contributions and opinions.
1.7. The pupils respect agreements and timetables.
1.8. The pupils are willing to help each other taking the differences in ICT competencies into account.
2. Proposals of information
After an educational walk to a piece of wet meadow each group has further elaborated another aspect : birds, insects, other animals, flowering plants, trees. They collected more information, summarised the main issues, typed them in on the computer and linked them to the material they brought with them (they made labels) and to the photos and drawings they found (text + photo on one sheet)… With this material they presented their small project to the whole class.
By presenting the information we mean that the pupils, alone or in co-operation with others, are able to communicate or show information to others with the support of multimedia. This does not mean that the whole presentation must be done with ICT. Here we have in mind simple things such as making the class listen to a music fragment, supporting their text with a photomontage composed via ICT, showing a number of (parts of) web pages to the whole class. A simple presentation, made, if possible, by means of a specific presentation programme is also an option.
Core competency 2: The pupils are able to represent information multimedially with the aid of ICT.
Subcompetencies :
Planning
2.1. The pupils can decide in which order and in which form the information will be presented.
2.2. The pupils can decide which ICT applications are most suitable to present (parts of) the information.
Implementing
2.3. The pupils can present information (text, images and sound) in a targeted way to their target audience with the help of ICT. Monitoring and evaluating
2.4. The pupils can reflect upon the procedure followed and draw their conclusions from it.
* Each work session within the biotope project starts with a brief lookback: what have we done already, what do we have to do next ? The group that focuses on insects finds that each of them has done overlapping work for the greater part. Therefore they decide to make better arrangements about who engages in which task.”
2.5. The pupils can judge and give feedback about the quality of their own or other people’s presentation.
Specific attitudes
2.6. The pupils’ presentations take the characteristics and expectations of their target audience into account.
3. Independent learning with the support of ICT
In small groups of three the children work on a number of assignments related to mammals. For each question they can click on one or more web sites where information can be found. This makes them read texts, interpret tables, follow further links… In this way children learn what a wealth of information they can find on the web.
By independent learning we mean that the pupils acquire and process new educational contents and that the computer takes over, so to speak, the role of the teacher.
An example of this is the ‘Webquest’ teaching method, which leads the pupil step by step to sites where information can be found and makes him process this information by targeted assignments. Also the ICT support developed by publishers for their teaching materials can offer alternative learning methods that teach pupils how to acquire knowledge in an autonomous way.
If the computer is equipped with good software it can adapt the level of the educational content to the pupil on the basis of the response of pupil (for example by offering additional information), give feedback, save a report for the teacher, etc.
It is evident that this type of learning can also take place in (small) groups.
Core competency 3: The pupils are able to learn independently in a ICT supported learning environment.
Subcompetencies :
Implementing
3.1. The pupils are able to plan an individual learning pathway by means of an electronically controlled step-by-step procedure.
“When searching the web within the proposed sites, the pupils use a checklist to examine whether they have sufficient information to finish their assignment before they click on the next site.”
3.2. The pupils can learn independently using a familiar educational programme.
3.3 The pupils can implement a simulation with the support of a suitable educational programme and draw their conclusions from their activity.
*The children play with a programme in which a little chap finds all sorts of food in a maze. When they make the little chap eat too much or unhealthy food the little chap falls ill. After the game, they draw conclusions in the classroom on healthy and balanced food.”
Monitoring and evaluating
3.4. The pupils can reflect on the procedure followed and on what they have learned in combination with the objectives set.
*At the end of the project the pupils check whether the things they have learned correspond with the objective set at the start. That is why they verify whether all questions or assignments are sufficiently dealt with.”
4. Collecting and processing of information For the transport theme the teacher has developed a word field together with the children. In addition he has written a list of words that are unfamiliar to the children on the blackboard (karos, velocipede…). On the basis of these key words the children look for images of various ancient means of transport.
They have to arrange them (cutting and pasting) on a time line. They choose between searching the Internet or searching (printed and electronic) reference books and encyclopaedias they have at their disposal. They experience that it is possible but also time-consuming to use the photos from a reference book.
The search for information happens partially in the ‘electronic library’ that is available on CD- ROMS, the school server or the Internet. We have in mind here electronic encyclopaedias, translation dictionaries, educational CD-ROMS with text, image, sound, animation … and of course web pages. In the same way children find the books to suit their taste in the section of a real library that is dedicated to them, the teacher can delineate here a ‘platform’ that only provides the information that is appropriate or targeted to them. He can make the children work with search engines specially designed for them.
By processing information we mean that among other things the children decide what is interesting in the framework of their objective or assignment; that they use information to offer solutions for a question or an assignment; that they arrange this information in order to present it later to others…
Core competency 4: The pupils can retrieve, process and save information by means of ICT.
Subcompetencies :
Planning
4.1. The pupils can choose in an adequate way the most suitable sources of information to assemble specific information.
*The pupils decide to look up the explanations of words in a dictionary, the maps on a CD-ROM and illustrations on the Internet.”
4.2. The pupils can decide in which way they will save the information found in order to consult it again later on.
*They will print their work immediately or save it.”
Implementing
4.3. With the support of ICT, the pupils can formulate and implement a search assignment.
4.4. Under supervision the pupils can judge which information is relevant and interesting for the search assignment.
4.5. Under supervision, the pupils can arrange and save the useful information.
Monitoring and evaluating
4.6. The pupils can adapt their own search process in the light of the provisional findings.
4.7. The pupils can indicate why their own approach was successful or not.
Specific attitudes
4.8. The pupils adopt a critical attitude towards the available information.
4.9. The pupils aim for precision and a systematic approach when consulting arranging and saving information.
*They keep printed information in cardboard folders on which is labelled the name of the project as well as the correct name of the electronic folder in which they can find the related files.”
4.10. The pupils mention spontaneously the sources they have used.
4.11. The pupils show their commitment and perseverance when searching for information.
Specific operating skills
4.12 The pupils are able to carry out search tasks by means of simple procedures such as : entering a web site address, searching by means of a search engine, navigating through a series of hyperlinks, applying relevant menu options.
5. Communicating information
With a view to an excursion the children collect information about the city to be visited. That is why they contact, under the guidance of a teacher, the tourist board (they search themselves the address or e-mail), another school, the museum and the playground.
By communicating we mean that children are able to use the facilities offered by ICT to give information or to ask for information from a third party. We have in mind here the facilities that can contribute to the learning process, such as: making appointments via e-email, attaching electronic documents to an e-mail message, chatting live to pupils of another school, etc.
It is of importance that when communicating by electronic means the pupils learn to observe a number of prevailing rules and conventions.
Core competency 5: The pupils are able to send their own messages and receive messages for their attention with the support of electronic communication resources.
Subcompetencies :
Planning
5.1. The pupils make a targeted choice between the different means of communication taking the possibilities and limitations of these tools into account.
*The pupils choose e-mail as a means of communication because their message is not urgent and they do not want to disturb the person their message is sent to.”
5.2. The pupils can indicate in advance the essentials of their message.
Implementing
5.3. The pupils can communicate efficiently in the framework of an assignment using the current means of communication.
Monitoring and evaluating
5.4. The pupils can assess whether the communication was efficient and whether adjustments are required.
Specific attitudes
5.5. The pupils take the cost price of electronic communication into account.
5.6. The pupils respect the general code of conduct when communicating by electronic means (also called ‘netiquette’).
5.7. The pupils react in an alert and self-assured way to unusual messages.
*As was agreed in the classroom, the pupils do not open themselves the attachments of unknown or unexpected senders.”
5.8. The pupils do not disseminate confidential information by electronic means.
Specific operating skills
5.9. The pupils are able to use the current means of communication.
6. Independent practising with the support of ICT
In the computer room or the own classroom (activities in different classroom
corners or self-directed tasks) children work independently on an exercise that makes them estimate the outcome of a number of multiplications by placing a comma in each product. The programme adapts the level of difficulty to the educational performance and offers help when the children give wrong answers.
After the children have acquired new educational contents, it is of importance that they can practise them sufficiently. For that purpose, the computer can be a useful tool. We have in mind for example the widespread tutorials for practising the basic arithmetic operations (such as drilling multiplication tables), for clock reading, for spelling…
The added value of this ICT integration strategy lies among other things in:
variation (in exercises, in responding to different learning methods), differentiation (of pace and level), individualised feedback, gain in time when evaluating.
Core competency 6: The pupils can practise independently with the support of ICT.
Subcompetencies :
Implementing
6.1. The pupils can independently learn to use an educational software program they are familiar with.
*In the computer corner the pre-schoolers can learn autonomously how to use a familiar programme that was made available by the teacher.”
Monitoring and evaluating
6.2. The pupils can assess whether they have brought their assignments to a successful conclusion.
Specific attitudes
6.3. The pupils use spontaneously the help functions intended for them.
7. Creating with the support of ICT
The children work in small groups to make a number of carefully designed invitations for the school party with the support of various programmes. The ICT co-ordinator and the class teacher offer their help. Most children soon master the basic facilities of various software packages. Moreover they give their imagination free rein.
ICT can also facilitate creation. We have in mind for example the creation of a poster, the illustration of a self-written text, the use of different fonts and character sizes, the careful preparation of a contribution to the school newspaper. The children can use the elementary possibilities offered by a variety of text, image and drawing programmes to create, manipulate and combine texts and images in a creative way.
Core competency 7: The pupils can create independently an assigned project using ICT.
Subcompetencies :
Planning
7.1. The pupils can judge which ICT tools can help them to create an assignment.
Implementing
7.2. With the use of ICT, the pupils are able to engage creatively in the process of shaping and communicating their ideas by means of text and image.
*Within the theme ‘rich and poor’ they make an electronic photomontage and enhance the effect by using respectively shades of colour and grey. They print it in two different sizes but save it also in an electronic folder named after the project theme.”
Monitoring and evaluating
7.3. The pupils can assess whether they have brought their assignments to a successful conclusion and reflect upon their approach.
7.4. The pupils can give feedback on the work of their fellow pupils and indicate how they would tackle the assignment themselves.
“When discussing each other’s creative assignments, the pupils tell which parts they consider successful and why. They make suggestions to each other about how they could improve their approach.”
Operating skills
8. Using the equipment
As soon as the children have found an interesting image, they ask themselves how they can print it and paste it into another document. A fellow pupil shows spontaneously how they can do this by means of ‘copying and pasting’.
In order to be able to make maximum use of the facilities offered by ICT integration, a minimum of operating skills is essential. These supporting ICT skills are also useful for further education, independent learning (for example in the context of hobbies and areas of interest), the development of social self-reliance (for example finding a book in a library), etc.
However, these skills are learned functionally in primary education, this means that these skills are acquired while the children are working on some assignment or other. For instance they learn how to copy and paste when they want to rearrange or illustrate a self-written text.
As a consequence these ICT skills are not necessarily learned at the same time by all children. Children can also learn from each other and are also allowed to use skills acquired elsewhere. Indeed practice teaches us that many children find it easy to master the procedures to work skilfully with ICT or to explain them to each other. Some children will already have acquired a lot of skills outside the classroom. It is not at all our intention to develop a curriculum with technical/operating skills that has to be systematically mastered by all children.
Core competency 8: The pupils have the requisite operating
knowledge and skills to be able to use the ICT equipment in relevant contexts.
Subcompetencies:
8.1. The pupils are able to make a functional use of the correct basic terminology.
*The pupils know what is meant by ‘saving on hard disk’.”
8.2. The pupils are able to use the elementary features of a computer and the peripheral equipment available to them.
*The pupils know how to obtain a capital letter or how to type an ë or an ê.”
8.3. The pupils are able to save their own data digitally in a structured way.
8.4. The pupils are able to apply the basic procedures of a familiar operating system.
8.5. The pupils are able to apply the basic procedures of straightforward writing, drawing and presentation programmes, of search and communication programmes.
8.6. The pupils are able to observe the elementary operational and safety provisions.
*The pupils are able to close themselves the programme they are working with as well as the computer.”
Social and ethical competencies
9. Using ICT in a responsible way
Two pupils are looking in vain for information. Rather than wasting time endlessly or surfing aimlessly, they turn to the teacher for advice after some time.
ICT integration also contains a social and ethical factor. Social skills, self-reliance, self-direction are closely linked with co-operation, communication, presenting, independent learning and practising, but also with tackling information from others.
There are conventions, rules, the so-called netiquette to be observed. That is why each school should make clear arrangements about downloading, printing and copying.
Core competency 9: The pupils use ICT adequately and in a responsible manner.
Subcompetencies :
9.1. The pupils adopt a discerning-appreciative approach to ICT as a social phenomenon.
*The pupils understand the many opportunities offered by ICT, but they are aware that ICT is not the only means and not always the best means to achieve a goal.”
9.2. The pupils work in an accurate and careful manner and check their work for errors.
*The pupils know that when retyping a mail address of the name of an internet page the link will not work whenever even the slightest error is made. That is why that they use ‘copy and paste’ whenever possible.”
9.3. The pupils handle the equipment and software with care.
9.4. The pupils inform a trustworthy adult about any harmful or discriminating contents.
9.5. The pupils operate the computer in an ergonomical way.
9.6. The pupils try to estimate and monitor the duration of an ICT assignment in a realistic way.
*The pupils agree that they will not type everything but only the titles so that they do not lose too much time.”
9.7. The pupils spontaneously give assistance or ask for help in case of computer problems.
9.8. The pupils have respect for the intellectual property of others when using information and software.
9.9. The pupils take the financial and ecological aspects of the use of ICT resources into account.
*The children do not print at random each tryout.”
9.10. The pupils are aware of the existence of viruses, spam, pop-ups,… and spontaneously report unusual messages.

Commercial Cybercafés: A Useful Weapon Against the ‘Digital Divide’?
Within this difficult context, collective access is the only alternative that can give Internet connectivity to the masses. Places for collective access have been growing steadily in the cities of the developing world, established by three main stakeholders: (1) governments, (2) NGOs, activists and the development community, and (3) the private sector.
1. Governments’ Programmes. Universal access to the Internet is acknowledged by most governments as an important step towards the progress of their nations. Programmes have been created with that purpose, sometimes under an umbrella programme, sometimes as fragmented small scope policies addressed to different target groups (students, low-income groups, isolated communities). However, developing countries’ governments have scarce resources and urgent problems, so they have difficulties to properly fund universal access programmes, which generally end as good intentions, or having modest goals and target populations. Further, governments’ telecentres may have social goals or not. Many public programmes have been addressed to simply establish public access centres while expanding the geographic coverage of public telephony and Internet in their national territories.
2. Socially Oriented Projects. NGOs, activists and other non-profit institutions have established ‘telecentres’ or public access centres with socially oriented goals. These have been set up in developing countries thanks to the support of the international donor agencies, which see in them the best feasible model for providing Internet access in rural and poor areas. Telecentres do not consider themselves as providers of universal access, they rather provide training on new technologies, youth and community gathering, and promote local economic activities through support to micro-enterprises and associations. Although the telecentre community is very dynamic and highly networked, there are no large numbers of this type of collective access points, which also suffer from problems of economic sustainability.
3. Demand-oriented Cybercafés. The commercial type of public access centres is, for the users, the most popular of the three types. Cybercafés are flourishing in places of concentration of activities in cities of the developing world. Cybercafés have existed in the large cities almost since the commercial introduction of Internet in cities. Originally, they were addressed to the demand of tourists or businessmen, and located in business and commercial districts. However, the new trend is another type of cybercafé run by local entrepreneurs addressing the demand of those who cannot afford home connection. Therefore, the prices per hour in this new type are much cheaper and tend to decrease when new businesses open their doors in the vicinity. But cybercafés have no social pretensions; they are simply the fruit of thousands of individual business initiatives of small entrepreneurs. Their function is to provide connectivity to the customers that pay for it, and as such, they are highly demand-oriented.
The example of Peru: the cybercafé as a new urban facility
In some countries of the developing world, cybercafés are by far the main way to connect to the Internet and to interact with computers. One of these countries is Peru, where more than 80 percent of Internet users connect from collective places. The effect of the popularity of cybercafés is visible in the Peruvian society. They have become a new urban facility at neighbourhood level. The use of computers and Internet has become common by school and university students. Peruvian have changed their recreation activities and since 2002 the visit to the cybercafé has become the first recreation activity. Peruvians are much better communicated with their relatives abroad than before, which has partly contributed to increase the level of remittances to the country. At city level, cybercafés are offering different urban services which have been systematically denied to poor neighbourhoods. Libraries, post-offices, recreation facilities, youth centres, training centres, etc. are now present and combined in the multiple services offered by cybercafés (Fernández-Maldonado, 2003). All this has happened without any support from the state, and in a country that has more than 50 percent of its population living in poverty.
The wide availability of affordable cybercafés in cities of Peru has developed a local Internet culture which is especially clear with youth and students of all sectors of society. This has already called the attention of outsiders, since Peruvian cybercafés have removed the first barrier that lower-income groups have to connect to the Internet. The experience in Peru poses a series of questions, from which an important one is: are commercial cybercafés a good alternative to tackle the digital divide in developing countries?
The nature of the Digital Divide: from access to the networks to the ‘effective use’ of ICT
But the answer to this question is not straightforward. There are multiple debates going on in the academic and practitioners fields that need to be spelled out to understand the context. To begin with, the very existence of the digital divide is a matter of debate. In developing countries, the ‘digital’ divide is just another symptom of the social and economic divide among rich and poor and, as such, not a very useful category. To alleviate it requires structural solutions. To solve the digital divide would be then, a matter of development.
Another important debate is on the nature of the digital divide. The initial conceptualisation of the digital divide as a difference in access to the networks has given room to a more comprehensive concept that encompasses the notion of ‘effective use’. The idea behind this is to redirect the resources to fight the digital divide from simple access towards more sensible strategies that provide more visible benefits to users. Because it is obvious that large software corporations and telecommunications firms are the great winners from the increased global connectivity.
But the notion of effective use, while useful in rich countries needs some attention in the context of developing countries. What is ‘effective use’? Michael Gurstein defines it as “The capacity and opportunity to successfully integrate ICTs into the accomplishment of self or collaboratively identified goals.” (2003: 8). If effective use is a matter of the users, individually or collectively, it is them who have to decide if they are getting an ‘effective use’.
The importance of the Internet in the ‘Global South’
When users in developing countries, and especially young groups, are consulted about the significance of Internet use in their lives, they all answer straightforwardly, enthusiastically and positively. This differs greatly with responses in rich countries, where access to the networks, and the new uses it brings, may be experienced as a threat to the familiar ways of doing things, especially in work environments. In affluent countries access to the new technologies is a matter of personal election; in disadvantaged regions it is a new resource that generally implies an improvement of daily life.
Regarding communications, if in the developed world the Internet complements other telecommunication media such as telegraph, traditional mail, fax, and local or long-distance telephone, in the developing world access to the Internet provides new possibilities for communication among peoples who previously could not contact others who were distant from them, because of the absence, scarcity, inefficiency, or unaffordability of traditional communication services.
Regarding information, if in the developed world the Internet complements familiar sources of written information as newspapers, books, magazines, bulletins, brochures, data bases, research papers, in the developing world access to the Internet provides new possibilities for information for peoples who previously could not afford a book, attend a library, read the news or consult an encyclopedia.
Common sense tells us that access per se is not an end in itself. But for the people in the global South, and especially for young users, access to Internet is making a big difference from their previous situation, a fact which is sometimes difficult to perceive for outsiders, or those interested in measuring economic impacts. In the developing world Internet is more a cultural than an economic phenomenon, and its use is rapidly transforming communities in unprecedented ways.
Another related debate goes on regarding the observed uses of commercial cybercafés in cities of the developing world. Several surveys and observations point out that the use of Internet in cybercafés is highly linked to communication and entertainment purposes, while didactic and economic uses are not as popular as the first. The public that attends cybercafés is mostly young people and students, who enjoy the possibilities to communicate and chat with their peers. The example of the success of text messaging in countries of the North suggests that young people’s strong ‘communication need’ is an age-related phenomenon.
But it becomes difficult to separate communication, work, entertainment and learning while using the Internet, because one of its singularities is precisely its multifunctionality. Further, almost no ethnographic studies have been yet carried on to see the impact of cybercafés on people’s lives. On the other hand, the great enthusiasm of young users towards the Internet as a window to the world is not taken into account. If we ask the users, they generally express the importance they give to improving their computer skills and training to get more chances in the highly difficult employment market. As in the previous debate, the scepticism towards Internet use in cybercafés suggests the higher importance assigned to economic productivity than to the daily life concerns of the users. The social implications of the Internet are not straightforward (DiMaggio et al., 2001).
Challenging the logic of the Digital Divide discussion
Recently, two economists from the World Bank have challenged the logic of the main arguments on the digital divide discussion, and provoked a lively discussion within academics and practitioners circles. Carsten Fink and Charles J. Kenny (2004) have point out that measuring absolute differences is quite a different affair than measuring relative differences in access to ICTs. They state that, given the presence of collective ways to access telephone and Internet services in developing countries, per head measurements do not constitute a good indicator of diffusion.
A better indicator, which gives idea of the relative importance attached to ICTs by users, is their per-income availability. On this indicator, low- and middle–income countries are ahead of affluent countries, a fact which becomes more surprising given the worsening of income inequality between the developed and developing countries during the last decades. This suggests that developing countries have found their ways to “catch up digitally”. Fink and Kenny finally state that the divide between rich and poor countries is closing instead of growing and that there are more digital opportunities than divides.
These and other related debates give an indication of the importance of the topic for academics, practitioners, NGOs, the development community, and policy makers. Perhaps is useful to remind that, despite its rapid diffusion, global use of the Internet is still in its infancy. The rapid pace of technological advances in ICTs may change the present picture in unforeseen ways. In the meantime, it is necessary to give careful attention to the digital problems and opportunities of the most disadvantaged groups. References:
· Di Maggio P., E. Hargittai, W. R. Neuman, and J. P. Robinson (2001) “Social Implications of the Internet” In: Annual Review of Sociology 2001, Vol. 27, pp. 307-336.
· Fernández-Maldonado, A.M. (2003) “Satisfying the demand for ICT connectivity of low-income groups” In: Badshah, Akhtar; Sarbuland Khan and Maria Garrido (eds.) Connected for Development - Information Kiosks and Sustainability United Nations ICT Task Force and Digital Partners. (pp. 57-61)
· Fink, C. and C. J. Kenny (2004) W(h)ither the Digital Divide? Development Gateway.
· Gurstein, M. (2003) “Effective use: A community informatics strategy beyond the Digital Divide” In: First Monday. Volume 8, Number 12 — December 1st 2003
Workforce Development and Access to e-Learning
It has been suggested that we must leave behind the concept of ‘skills gap’ and consider instead the concept of a ‘performance gap’. For economic growth in a k-economy, a potential partnership must also find impact-laden, effective, and efficient ways to enable knowledge flow between industry and educational institutions. This overarching need, in turn, translates into requirements for:
- defining what knowledge and skills are relevant for companies, for whole industries, and/or for industry clusters;
- defining a mechanism for disseminating information regarding what knowledge and skills are relevant to firms, industries, and/or industry clusters;
- providing individuals with the capability to acquire and/or signal the acquisition of the relevant knowledge and skills – regardless of how they were acquired; and
- a coherent system to guide relevant individual professional development to meet the needs of employers and society .
The ICT industry has had little success in recruiting women into the sector, thus excluding around 50% of the potential workforce from becoming involved in a sector which is one of the key drivers for Europe to gain competitive advantage. If this trend continues, economic growth may not be maintained. (In 2003, market volume in Western Europe was €592 billion, which represented 3.1% of GDP. The sector employs 7% of the European business sector workforce. The ICT market in Europe will continue to grow in 2004 by roughly 12.3%, compared to an overall worldwide growth of 8.2%)
Europe has an aging population, most of whom will need to retire later. They lack ICT skills and need to be retrained. However there is low labour mobility and there is not yet a strong culture of lifelong learning; and there are multilingual and multicultural differences. Content is insufficiently targeted and is not focused on learners’ real needs. More innovation is needed in effective e-learning/blended learning solutions. Workforce development needs to be made more effective.
The PWC Report Rethinking the European ICT Agenda. Ten ICT Breakthroughs for Reaching Lisbon Goals commissioned by the Dutch Ministry of Economic Affairs during the Netherlands Presidency of the European Union, has as one of its breakthrough strategies the call to develop a strategic response to job migration from low-wage countries. The report suggests there are two elements which affect the job market in Europe – off-shoring and job migration. The consensus seems to be that off-shoring should be allowed to continue (and indeed it would be hard to curtail) as it can prepare the ground for European overseas investment. Europe should respond by building up the high level skills of its own workforce and re-skilling and up-skilling those whose jobs are made redundant because of low wage costs overseas. To counteract job migration, the report suggests that “Europe should jointly formulate a strategy in this area. Europe is best served when making sure that job losses are not caused by unnecessary shortcomings of the European labour market and the business climate.” However, this requires an extensive training programme.
e-Learning in the workplace
Large corporations have found ways to blend training and development through a mix of instructor-led and e-learning solutions. However for small and medium businesses there are fewer opportunities and affordances to produce such targeted solutions so they have to rely on off the shelf products (see the article e-Learning and Small and Medium Enterprises by Graham Attwell, http://www.elearningeuropa.info/doc.php?lng=1&id=4329&doclng=1&p1=1) At the same time, people’s workloads are expanding, so time for training becomes increasingly limited. Training has to be targeted and focused. It needs to aim at both personal and product development and to be accessible on demand at the right time. Informal learning at work needs to recognised and accredited and learner e-portfolios developed that are interoperable so that they can be transferred from employer to employer.
Colleges and universities need to come together increasingly with industry so that SMEs, medium and large organisations can make greater use of these institutions to train their staff, and students can be prepared for the workplace with more relevant skills. Part time study will become the norm as workers identify skills they need and educational institutions respond with relevant offerings that are flexible and targeted to individual needs. e-Learning permits personalisation and individualisation, and education needs to be more responsive in its demands on learners and aim its offerings towards a wider and less traditional population. Of course, this does not imply that all education has to be focused exclusively on the workplace, but educational institutions do need to refocus their objectives and provide for flexibility in the way they offer learning, the assessment tools they use and the demands they make on learners in ways that will increase participation and success. In this way, the performance gap can be reduced.
Overall, learning needs to be more attractive. The ability to use the multimedia capabilities of the Internet to produce engaging, interactive learning packages should be exploited more fully, and tools developed that will simplify access and tailor courses to individual needs. This is paramount to the provision of learning opportunities that people will want to access. Additionally, employees need rewards to motivate them to undertake training, which should also count in a worker’s performance management review and contribute to their career aspirations.
e-Learning implies a degree of digital literacy, and it is the duty of every employer to ensure that their employees have the necessary skills to undertake e-learning. Equally, the tools for e-learning should not necessarily require a high level of digital literacy before a learner can engage in an e-learning training module.
Finally trainers and tutors need to develop new skills that support autonomous, personalised e-learning that ensure that the learner does not feel isolated and can access the support of their peers and their teachers as easily as their learning.This article represents Michelle Selinger’s personal views and not necessarily the views of the CISCO Systems Company.
To learn more about the possibilities and obstacles to the application of e-learning in small companies, see Graham Attwell's article e-Learning and Small and Medium Enterprises.
See the papers presented at the eSkills Summit in 2002.


